We're glad you've chosen MellowMate as your digital companion for mindfulness and everyday well-being. Please take a moment to read this disclaimer, which explains what MellowMate can and cannot do.
⚠️ Important Safety Notice
MellowMate is not a crisis service. If you are ever in immediate danger, feeling like you may harm yourself or others, or experiencing an emergency situation:
- Call 999 in the UK or 911 in the US, or use the number for your local emergency services.
- In the UK, you can also call Samaritans on 116 123 (free, 24/7).
- In the US, dial 988 to connect with the Suicide & Crisis Lifeline.
- If possible, reach out to a trusted person or go straight to your nearest emergency department.
What MellowMate Offers
MellowMate uses artificial intelligence to create supportive conversations aimed at promoting relaxation, balance, and self-reflection. The app is designed as a well-being and lifestyle tool, not as medical or therapeutic care.
What MellowMate Does Not Provide
- No medical or psychological advice, diagnosis, or treatment.
- No crisis intervention or emergency support.
- No guarantee of accuracy or appropriateness in all responses.
For concerns about your mental or physical health, please seek guidance from a qualified healthcare professional.
Understanding the Limitations
- AI technology cannot fully understand human emotions, context, or complex situations.
- Suggestions offered by the AI should be considered general in nature, not tailored medical advice.
- Every person's experience will be different, and effectiveness may vary.
Your Role as a User
- Take responsibility for your own choices and well-being.
- Treat MellowMate as a companion tool, not a replacement for professional support.
- Use your own judgment before acting on anything suggested by the AI.
Risks to Be Aware Of
- Misunderstandings may occur in interpreting AI responses.
- Depending too heavily on the app could delay you in seeking real help when needed.
- The AI may fail to recognise serious or urgent situations.
How We Handle Data
- We take privacy seriously and apply secure methods to process conversations.
- Some anonymised data may be used to improve the system.
- Please see our Privacy Policy for more information.
Ongoing Development
MellowMate is continually updated as we work to improve the AI's capabilities. The scope, accuracy, and limitations may change, and this disclaimer may be updated accordingly.
Sharing Feedback
We want MellowMate to be helpful. If you notice responses that concern you or don't feel appropriate, please let us know so we can make improvements.
By using MellowMate, you accept that this service is a digital well-being aid only. If you do not agree with this disclaimer, please do not use the app.
Contact Us
MellowMate Ltd.
mellowmateai@gmail.com
Last updated: September 21, 2025