Privacy Policy – MellowMate

This Privacy Policy explains how MellowMate ("we", "our", or "us") collects, uses, and protects your personal data when you use our services. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data We Collect

When you use MellowMate, we may collect the following personal data:

• Name (if provided)
• Email address (for account creation, communication, or support)
• Session history (records of your interactions and conversations with MellowMate)
• Technical information such as device type, IP address, and usage data

2. How We Use Your Data

We use your data to:

• Provide and personalise your MellowMate experience (e.g., saving session history so you can continue conversations)
• Improve and develop our services and AI system (using anonymised or aggregated session data)
• Communicate with you about updates, features, or support
• Ensure security and comply with legal requirements

We will never sell or rent your personal data to third parties.

3. Legal Basis for Processing

Our processing of personal data is based on:

• Consent – where you agree to us processing certain types of data
• Contract – to deliver the services you sign up for
• Legitimate interests – improving the app in a way that does not override your rights
• Legal obligation – where required to comply with the law

4. Data Security and Retention

• We use industry-standard security measures (including encryption) to protect your personal data.
• Session history is stored securely and retained for as long as necessary to provide the service (e.g., to allow users to revisit past interactions).
• Where possible, session history used for system improvement is anonymised.
• You can request deletion of your session history at any time.

5. Sharing Your Data

We may share personal data with trusted service providers (e.g., cloud hosting, email services). These providers are contractually required to safeguard your data and may not use it for their own purposes.

6. International Transfers

If your data is transferred outside the UK/EEA, we will ensure safeguards (such as Standard Contractual Clauses) are in place.

7. Your Rights

Under UK GDPR, you have the right to:

• Access a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your personal data (including session history)
• Restrict or object to certain processing
• Request your data in a portable format
• Withdraw consent at any time

To exercise these rights, contact us at the details below.

8. Cookies and Analytics

MellowMate may use cookies or similar technologies to enhance functionality and gather usage insights. Please see our Cookie Policy (if available) for more details.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a new "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

MellowMate
Email: mellowmateai@gmail.com